Warranty

Warranty Information

User Agreement:

By accessing this site you agree to be bound by the terms and conditions defined within it. If you do not agree to the terms and conditions defined within do not make a purchase or continue to access any of the pages contained within. The following terms and conditions of this Agreement may be updated or otherwise changed from time to time. We may modify this Agreement at any time without prior notice to you. Such modification shall be effective immediately upon the first of the following events to occur: (1) posting of the modified Agreement to the Website, or (2) upon otherwise notifying you of the modified Agreement. You agree to periodically review the terms and conditions set forth in this Agreement to ensure that you are aware of any modifications. You can review the most current version of this Agreement by visiting this web site.

In some cases, our parts may be supplied through a third party and we will be acting as the sales broker. In such cases, we cannot ultimately guarantee the reliability of said third party supplier nor their actions, though we will strive to use only the best suppliers and to help resolve any difficulties that might arise with them. Any parts sold for a third party supplier are still covered fully by our warranty but may require additional steps and/or time in order to fully resolve problems.

If you are purchasing your automotive part(s) with a credit card, you hereby agree not to cancel the sale or initiate a chargeback for any reason. You agree to work with our company in order to properly resolve issues or problems and allow us to issue refunds, credits or replacement parts at our discretion. In addition, you authorize us to deliver to an address different from the billing address, if specified. You affirm that you have the authority to use said credit card and are not making charges of an illegal or dishonest nature. By using a credit card, you are making a binding agreement to adhere to all specified terms and conditions.

All uses of this site, and all information contained herein, including, without limitation, any disputes arising under or related to this Agreement, shall be governed by and interpreted pursuant to the laws of the State of Texas, without reference to conflicts of laws provisions, and the United States of America. You further agree that jurisdiction and venue of any claims arising under or relating to this Agreement shall be exclusive to Harris County, Texas. You expressly agree to submit to jurisdiction and venue in Harris County, Texas regardless of the location from which you access or use this site. Accordingly, any claim or action arising under or relating to this Agreement may be brought only in Harris County, Texas, and the Parties agree to waive jurisdiction and venue in any other forum. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas without regard for principles of conflicts of laws.

Force Majeure : We shall not be deemed in default of this Agreement to the extent that performance of its obligations or attempts to cure any breach are delayed, restricted or prevented by reasons of any act of God, terrorism, war, fire, natural disaster, act of government, strikes or labor disputes, or any other act or condition reasonably beyond our control.

LIMITED ENGINE WARRANTY AGREEMENT

Buyer is aware that the engine purchased is remanufactured and is warranted for a period of 3 year or 100,000 miles, whichever occurs first, from the date of purchase.

This warranty is a engine exchange warranty. we reserve the right to either:

* Repair the defective engine,
* Replace the engine, or
* Provide a refund for the original purchase price.

Sprinterwarehouse.com and its subsidiary companies shall deem this warranty void if engine failure is caused by faulty installation, modification, negligence, racing, or competition use.

Sprinterwarehouse.com and its subsidiary companies will not reimburse the cost of any labor or any other expense incurred by the purchaser, including but not limited to, towing charges, loss of time, loss of use of vehicle, inconvenience, lodging, oil filters, anti-freeze, telephone or telegraph charges, car or truck rental, gaskets, or seals.

This warranty is not transferable. Customer is responsible shipping and handling of replacement engine(s). No engine will be accepted if not returned intact. Sprinterwarehouse.com and its subsidiary companies must authorize all returns prior to shipping. This warranty does not apply to any engine damage resulting from overheating due to lack of lubrication, or a non-functioning cooling system. Proper oil levels must be maintained at all times. Proper installation, calibration, good working order and inspection procedures including cleaning of cooler lines, clutch adjustment, PCM, good ground contacts, motor mounts, engine mounts, no bent pans or crimped cooler lines and drive shaft must be followed to avoid accident or injury

Electronic engines, there are mechanical and electrical parts, components and connections in your vehicle that are necessary for your engine to perform, but they are NOT a part of your engine, this may cause malfunction of or damage to your engine upon failure. These parts include but are NOT limited to, the computers, solenoids, actuators, relays, wiring harness, temperature sensors, speed sensors, and connectors. No warranty is given for any parts outside of the engine. It is out of our control and your responsibility to verify that the components perform according to the manufacturer specification, only this guarantees the 100% performance of your engine.

The following pre-installation maintenance must be performed to validate this warranty if applicable:

* Properly align torque converter if automatic engine.
* Flush engine cooling lines & engine cooler (usually integrated with radiator) to get metal shavings from previous bad engine out of system.
* Check engine cooling lines for kinks or leaks to insure the replacement engine receives proper cooling lubrication.
* Install new engine filter kit.
* Must use factory approved fluids!
* All seals, gaskets and filters must be replaced before installing engine in vehicle. This is the customer’s responsibility!
* All engines must be installed, maintained, or adjusted by a qualified technician
* If this list of procedures is not followed, the warranty will be void, so please call us if you have any questions.

After installation, if the engine does not work properly, please call us immediately so that we can help solve the problem before the engine is ruined.

We are not responsible for different speedometer gears, linkage connections, cable connectors or shipping errors of the correct engine for your vehicle.

Any claims for damaged during shipping are to be made directly to the carrier.

Sprinterwarehouse.com or the selling subsidiary company must authorize all returns prior to shipping.

No engines will be accepted if not returned intact.

What is not Warrantied:

* Engine which failed due to improper installation, low engine fluid level, improper cooling, neglect, abuse, or accident of vehicle.
* Engine hard parts if abuse is determined.
* Any electronics, including solenoids, sensors or other related electrical components.
* Upon placement of order, customer accepts all terms and conditions of this warranty. All sales are final.
* No benefits or remedies are available under this limited warranty while the invoice for the unit or related services remains outstanding.
* Mileage quotes, either expressed or implied, are not guaranteed to be accurate. Therefore, we assume no liability for mileage.

Limited Liability:

The liability of Sprinterwarehouse.com and/or its subsidiary companies under this warranty is limited solely to the repair or replacement of defective parts or workmanship. Buyer and seller agree the seller’s price is based upon this limited warranty. Buyer and seller also agree the buyer’s sole and exclusive remedy against seller on account of breach of contract, warranty or performance shall be for the repair or replacement at Sprinterwarehouse.com and its subsidiary companies factory IN TEXAS, of defect, Engine’s workmanship or material within the periods of this warranty. The buyer will be responsible for shipment and subject to the limitations and conditions of this warranty.

Limited Warranty:

This warranty is given in lieu of all other warranties expressed or implied, including any warranty on the part of the dealer installing the engine, unless said warranty is less stringent than that offered by Sprinterwarehouse.com and its subsidiary companies. No dealer or any agent or employee thereof is authorized to extend or enlarge this warranty. All engines are sealed (signed) if seal is broken all warranty will be voided.

ALL RETURN ENGINES AND CANCELLED ORDERS ARE SUBJECT TO A 25% HANDLING AND RESTOCKING FEE PLUS THE CUSTOMER ASSUMES ALL SHIPPING COSTS AND IS RESPONSIBLE FOR SHIPPING THE PARTS BACK IN ORDER TO RECEIVE A REFUND.

LIMITED ENGINE WARRANTY AGREEMENT:

A Satisfied Customer is our Number 1 Goal.

All warranties are void unless part is installed by a certified mechanic.

Refund or exchanges are not available unless part is in original condition and with our markings it was sent with.

In the event that the item was damaged during shipment, the buyer must contact us within 24 hours and retain all packing materials pending an examination by the shipment company.

CONDITIONS THAT WILL VOID WARRANTIES:

* If the item is improperly installed.
* If the item is used for racing.
* If the item is operated without proper lubrication or cooling regardless of the reason.

Engine Warranty – Full Detail:

Sprinterwarehouse.com and it’s subsidiary companies warrants to the original purchaser FOR A PERIOD OF 90 DAYS FROM DATE OF PURCHASE that each used engine sold by Sprinterwarehouse.com or it’s subsidiary companies shall be free from knocking, excessive oil consumption [1qt per 1000 miles] and cracks in the block, subject to the following terms and conditions.

DEFINITIONS:

Engine: As used herein, the term engine shall mean, a used engine assembly (basic block, cylinder head and internal components) supplied by Sprinterwarehouse.com or it’s subsidiary companies of the original manufacturer – Everything else is left on for convenience purposes only and is not included in the warranty.

STANDARDS:

Subject to the limitations listed herein, Sprinterwarehouse.com or a subsidiary company, at its option will either give the customer another engine of the like kind and quality, if available from our stock or refund the purchase price if Sprinterwarehouse.com or it’s subsidiary companies agrees engine IS defective. We will not be responsible for any labor cost incurred by the customer.

LIMITATIONS:

* This warranty applies only to the used Engine. This warranty shall not apply to or include the following:
* Repair or replacement required as a result of any accident or misuse
* Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, and all ignition system components, belts, hoses and filters.
* Any engine used for competition racing or related purposes.
* Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed.
* Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.
* Any warranty repairs must be authorized by Sprinterwarehouse.com or it’s selling subsidiary company and will be handled on a case by case basis.
* If we elect to replace your engine with another engine, the replacement is considered to be a repair of the original unit. YOUR ORIGINAL DATE OF INSTALLATION and MILEAGE AT THAT TIME REMAIN IN EFFECT.

ADDITIONAL LIMITATIONS & OWNER/USER OBLIGATIONS FOR THIS WARRANTY TO REMAIN IN EFFECT:

* Engine oil and filter MUST be changed at the first 500 miles and every 3,000 miles thereafter (service records must be kept)
* Oil and temperature light/gauge and speedometer MUST be in proper working order
* New thermostat MUST be installed.
* New timing belt must be installed (if applicable)
* New rear main seal must be installed.
* Engines that are not installed by Sprinterwarehouse.com and it’s subsidiary companies must have radiators flow checked. Radiators which do not meet original equipment manufacturer’s flow specifications, must be replaced.
* Mileage quotes, either expressed or implied, are not guaranteed to be accurate. Therefore, we assume no liability for mileage.
* **FAILURE TO PERFORM THESE OPERATIONS VOIDS WARRANTY**

LIMITED LIABILITY:

The liability of Sprinterwarehouse.com and/or it’s subsidiary companies is solely and exclusively limited to supplying a replacement engine if available or refunding purchase price. Sprinterwarehouse.com and it’s subsidiary companies do not assume and have no liability for labor costs or replacement of oil or anti-freeze, damage to other engine parts or components, towing charges, telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages. Sprinterwarehouse.comand it’s subsidiary companies have no responsibility for any failure resulting from improper installation, modification of the product, faulty or incompatible parts and accessories and/or abnormal use of operation.

LIMITED WARRANTY:

This warranty is given in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose on the part of Sprinterwarehouse.com and it’s subsidiary companies or the dealer installing the engine. No dealer, not agent or employee thereof, is authorized to extend enlarge, or any way change the terms of this warranty.

We do NOT accept anything Freight Collect.

TRANSMISSION WARRANTY
All used transmissions have a 90 day warranty. All new and rebuilt transmissions have a minimum of 12 month or 24 thousand mile warranty. The warranty does not cover labor or other incidental charges. The unit must be returned to Sprinterwarehouse.com before it can be considered for warranty. The warranty is void if the unit is in any way misused or abused.
All transmissions are guaranteed to fit and work if you order the exact replacement type.
Mileage quotes, either expressed or implied, are not guaranteed to be accurate. Therefore, we assume no liability for mileage.
Transmissions:
LIMITED TRANSMISSION WARRANTY AGREEMENT
Buyer is aware that the part purchased is a used part, and is to be free of defects exclusive of normal wear and tear, and is warranted for a period of 3 months or 3000 miles, whichever occurs first, from the date of purchase. Rebuilt transmissions are warranted for 12 months or 24 thousand miles .
This warranty is a parts exchange warranty. In the event we do not have the part in stock to replace the defective part, we reserve the right to either:
• Repair the defective part,
• Locate a replacement part, or
• Provide a refund for the original purchase price.
Sprinterwarehouse.com and its subsidiary companies shall deem this warranty void if part failure is caused by faulty installation, modification, negligence, racing, or competition use.
GrumpysMercedes.com and its subsidiary companies will not reimburse the cost of any labor or any other expense incurred by the purchaser, including but not limited to, towing charges, loss of time, loss of use of vehicle, inconvenience, lodging, oil filters, anti-freeze, telephone or telegraph charges, car or truck rental, gaskets, or seals.
Please inspect part for proper fitment and condition before installing in vehicle! Sprinterwarehouse.com and its subsidiary companies are not responsible for incorrect fitment of part in your vehicle.
This warranty is not transferable. Customer is responsible shipping and handling of replacement part(s). No transmissions will be accepted if not returned intact. Sprinterwarehouse.com and its subsidiary companies must authorize all returns prior to shipping. This warranty does not apply to any transmission damage resulting from overheating due to lack of lubrication, or a non-functioning cooling system. Proper oil levels must be maintained at all times. Proper installation, calibration, good working order and inspection procedures including cleaning of cooler lines, clutch adjustment, PCM, good ground contacts, motor mounts, transmission mounts, no bent pans or crimped cooler lines and drive shaft must be followed to avoid accident or injury
Electronic transmissions, there are mechanical and electrical parts, components and connections in your vehicle that are necessary for your transmission to perform, but they are NOT a part of your transmission, this may cause malfunction of or damage to your transmission upon failure. These parts include but are NOT limited to, the computers, solenoids, actuators, relays, wiring harness, temperature sensors, speed sensors, and connectors. No warranty is given for any parts outside of the transmission. It is out of our control and your responsibility to verify that the components perform according to the manufacturer specification, only this guarantees the 100% performance of your transmission.
The following pre-installation maintenance must be performed to validate this warranty if applicable:
• Properly align torque converter if automatic transmission.
• Flush transmission cooling lines & transmission cooler (usually integrated with radiator) to get metal shavings from previous bad transmission out of system.
• Check transmission cooling lines for kinks or leaks to insure the replacement transmission receives proper cooling lubrication.
• Adjust throttle position sensor cable (Shift Knockdown Cable) correctly.
• Replace torque converter seal, driveline, and/or axle seals.
• Install new transmission filter kit.
• Must use factory approved fluids!
• All seals, gaskets and filters must be replaced before installing transmission in vehicle. This is the customer’s responsibility!
• All transmissions must be installed, maintained, or adjusted by a qualified technician
• Some front wheel drive transmissions need to BE FILLED WITH differential oil.
• If this list of procedures is not followed, the warranty will be void, so please call us if you have any questions.
After installation, if the transmission does not work properly, please call us immediately so that we can help solve the problem before the transmission is ruined.
We are not responsible for different speedometer gears, linkage connections, cable connectors or shipping errors of the correct transmission for your vehicle.
Any claims for damaged during shipping are to be made directly to the carrier.
Sprinterwarehouse.com or the selling subsidiary company must authorize all returns prior to shipping.
No transmissions will be accepted if not returned intact.
What is not Warranteed:
• Transmission and torque converter which failed due to improper installation, low transmission fluid level, improper cooling, neglect, abuse, or accident of vehicle.
• Transmission hard parts including drums, shafts, planetary assembly or case if abuse is determined.
• Any electronics, including solenoids, sensors or other related electrical components.
• Upon placement of order, customer accepts all terms and conditions of this warranty. All sales are final.
• No benefits or remedies are available under this limited warranty while the invoice for the unit or related services remains outstanding.
• Mileage quotes, either expressed or implied, are not guaranteed to be accurate. Therefore, we assume no liability for mileage.
Limited Liability:
The liability of Sprinterwarehouse.com and/or its subsidiary companies under this warranty is limited solely to the repair or replacement of defective parts or workmanship. Buyer and seller agree the seller’s price is based upon this limited warranty. Buyer and seller also agree the buyer’s sole and exclusive remedy against seller on account of breach of contract, warranty or performance shall be for the repair or replacement at Sprinterwarehouse.com and its subsidiary companies factory IN TEXAS, of defect, Transmission’s workmanship or material within the periods of this warranty. The buyer will be responsible for shipment and subject to the limitations and conditions of this warranty.
Limited Warranty:
This warranty is given in lieu of all other warranties expressed or implied, including any warranty on the part of the dealer installing the transmission, unless said warranty is less stringent than that offered by Sprinterwarehouse.com and its subsidiary companies. No dealer or any agent or employee thereof is authorized to extend or enlarge this warranty. All transmissions are sealed (signed) if seal is broken all warranty will be voided.
ALL RETURN PARTS AND CANCELLED ORDERS ARE SUBJECT TO A 25% HANDLING AND RESTOCKING FEE PLUS THE CUSTOMER ASSUMES ALL SHIPPING COSTS AND IS RESPONSIBLE FOR SHIPPING THE PARTS BACK IN ORDER TO RECEIVE A REFUND.
Force Majeure : We shall not be deemed in default of this Agreement to the extent that performance of its obligations or attempts to cure any breach are delayed, restricted or prevented by reasons of any act of God, terrorism, war, fire, natural disaster, act of government, strikes or labor disputes, or any other act or condition reasonably beyond our control.
Extended warranties are available through a third party and are not Sprinterwarehouse.com responsibility .

Sprinter Warehouse