Warranty

Warranty Information and Policies
SprinterWarehouse.com Privacy Policy
Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using SprinterWarehouse.com, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit SprinterWarehouse.com to make sure that you understand how any personal information you provide will be used.
Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.
Privacy Contact Information:
If you have any questions, concerns, or comments about our privacy policy you may contact us at 1-800-480-6244. We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Collection of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.
Distribution of Information
We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Cookie/Tracking Technology
SprinterWarehouse.com may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to SprinterWarehouse.com, and understanding how visitors use the Site. Cookies can also help customize the SprinterWarehouse.com for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Commitment to Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
User Agreement & Other Information: By accessing this SprinterWarehouse.com you agree to be bound by the terms and conditions defined within it. If you do not agree to the terms and conditions defined within do not make a purchase or continue to access any of the pages contained within .
The following terms and conditions of this Agreement may be updated or otherwise changed from time to time. We may modify this Agreement at any time without prior notice to you. Such modification shall be effective immediately upon the first of the following events to occur: (1) posting of the modified Agreement to the Website, or (2) upon otherwise notifying you of the modified Agreement. You agree to periodically review the terms and conditions set forth in this Agreement to ensure that you are aware of any modifications. You can review the most current version of this Agreement by visiting this web site.
All uses of this site, and all information contained herein, including, without limitation, any disputes arising under or related to this Agreement, shall be governed by and interpreted pursuant to the laws of the State of Texas, without reference to conflicts of laws provisions, and the United States of America. You further agree that jurisdiction and venue of any claims arising under or relating to this Agreement shall be exclusive to Harris County, Texas. You expressly agree to submit to jurisdiction and venue in Harris County, Texas regardless of the location from which you access or use this site. Accordingly, any claim or action arising under or relating to this Agreement may be brought only in Harris County, Texas, and the Parties agree to waive jurisdiction and venue in any other forum. This Agreement shall be governed by and construed in accordance with the laws of the State of Texas without regard for principles of conflicts of laws.
If you are purchasing your automotive part(s) with a credit card, you hereby agree not to cancel the sale or initiate a chargeback for any reason. You agree to work with our company in order to properly resolve issues or problems and allow us to issue refunds, credits or replacement parts at our discretion. In addition, you authorize us to deliver to an address different from the billing address, if specified. You affirm that you have the authority to use said credit card and are not making charges of an illegal or dishonest nature. By using a credit card, you are making a binding agreement to adhere to all specified terms and conditions.
All engines are guaranteed to fit and work if you order the exact replacement type.
Mileage quotes, either expressed or implied, are not guaranteed to be accurate. Therefore, we assume no liability for mileage.
Core Definition:
A Core consists of the Head, or Heads, Block, & ALL Internal Components.
Internal Core Components:
Camshaft, Crankshaft, Pistons, Rods, Mains, Oilers, Lifters, Bearings, Oil Pickup Tube, Chain Tensioner, Timing Chain, Oil Pump Chain, Oil Pump, Gears & Sprockets, etc.
Core Deposit:
All Engines have an applicable core deposit that MUST be paid at the time of sale. The Core Deposit is required to insure we not only receive the core back at our facility, but that the Core is FULLY REUSABLE. Our business depends on the return of these Cores & our prices reflect a REUSABLE core being received.
Core Deposits are refunded when the core has been received, inspected, & deemed reusable.
Cores need to be shipped back to us within 60 days or less for a refund.
Core Deposits can take up to 30 days from the time of the initial return for the deposit refund to be processed. We have a continuous flow of cores that must be inspected before any refund can be given.
Cores will be checked in the order they are received.
We understand the need for a prompt refund & will process your core as soon as possible.
TRANSMISSION WARRANTY:
All used transmissions have a 90 day warranty. All new and remanufactured transmissions have a 3 year or 100,000 mile warranty. The warranty does not cover labor or other incidental charges. The unit must be returned to SprinterWarehouse.com before it can be considered for warranty.
The warranty is void if the unit is in any way misused or abused.
All transmissions are guaranteed to fit and work if you order the exact replacement type.
Mileage quotes on used transmissions, either expressed or implied, are not guaranteed to be accurate. Therefore, we assume no liability for mileage.
This warranty is a parts exchange warranty. In the event we do not have the part in stock to replace the defective part, we reserve the right to either:
*Repair the defective part,
*Locate a replacement part, or
*Provide a refund for the original purchase price.
SprinterWarehouse.com and its subsidiary companies shall deem this warranty void if part failure is caused by faulty installation, modification, negligence, racing, or competition use.
SprinterWarehouse.com and its subsidiary companies will not reimburse the cost of any labor or any other expense incurred by the purchaser, including but not limited to, towing charges, loss of time, loss of use of vehicle, inconvenience, lodging, oil filters, anti-freeze, telephone or telegraph charges, car or truck rental, gaskets, or seals.
Please inspect part for proper fitment and condition before installing in vehicle! SprinterWarhouse.com and its subsidiary companies are not responsible for incorrect fitment of part in your vehicle.
This warranty is not transferable.
Customer is responsible for shipping and handling of replacement part(s). No transmissions will be accepted if not returned intact. SprinterWarehouse.com and its subsidiary companies must authorize all returns prior to shipping. This warranty does not apply to any transmission damage resulting from overheating due to lack of lubrication, or a non-functioning cooling system. Proper oil levels must be maintained at all times. Proper installation, calibration, good working order and inspection procedures including cleaning of cooler lines, motor mounts, transmission mounts, no bent pans or crimped cooler lines.
Electronic transmissions, there are mechanical and electrical parts, components and connections in your vehicle that are necessary for your transmission to perform, but they are NOT a part of your transmission, this may cause malfunction of or damage to your transmission upon failure. These parts include but are NOT limited to, the computers, solenoids, actuators, relays, wiring harness, temperature sensors, speed sensors, and connectors. No warranty is given for any parts outside of the transmission. It is out of our control and your responsibility to verify that the components perform according to the manufacturer specification, only this guarantees the 100% performance of your transmission.
The following pre-installation maintenance must be performed to validate this warranty if applicable:
*Properly align torque converter.
*Flush transmission cooling lines & transmission cooler (usually integrated with radiator) to get the metal shavings from the previous bad transmission, out of the system.
*Check transmission cooling lines for kinks or leaks to ensure the replacement transmission receives proper cooling lubrication.
*Adjust throttle position sensor cable (Shift Knockdown Cable) correctly.
*Replace torque converter seal, driveline, and/or axle seals, on used units.
*Install new transmission filter kit, used units.
*Must use factory approved fluids, all units.
*VIN and mileage must be recorded and sent to SprinterWarehouse.com before installation.
*All transmissions must be installed, maintained, or adjusted by a qualified technician
*If this list of procedures is not followed, the warranty will be void, so please call us if you have any questions.
After installation, if the transmission does not work properly, please call us immediately so that we can help solve the problem before the transmission is ruined.
We are not responsible for different speedometer gears, linkage connections, cable connectors or shipping errors of the correct transmission for your vehicle.
SprinterWarehouse.com or the selling subsidiary company must authorize all returns prior to shipping.
What is not Warranted:
*Transmission and torque converter which failed due to improper installation, low transmission fluid level, improper cooling, neglect, abuse, or accident of vehicle.
*Transmission hard parts including drums, shafts, planetary assembly or case if abuse is determined.
*Any electronics, including solenoids, sensors or other related electrical components.
*Upon placement of order, customer accepts all terms and conditions of this warranty. All sales are final.
*No benefits or remedies are available under this limited warranty while the invoice for the unit or related services remains outstanding.
Limited Liability:
The liability of SprinterWarehouse.com and/or its subsidiary companies under this warranty is limited solely to the repair or replacement of defective parts or workmanship. Buyer and seller agree the seller’s price is based upon this limited warranty. Buyer and seller also agree the buyer’s sole and exclusive remedy against seller on account of breach of contract, warranty or performance shall be for the repair or replacement at SprinterWarehouse.com and its subsidiary companies factory IN TEXAS, of defect, Transmission’s workmanship or material within the periods of this warranty. The buyer will be responsible for shipment and subject to the limitations and conditions of this warranty.
Limited Warranty:
This warranty is given in lieu of all other warranties expressed or implied, including any warranty on the part of the dealer installing the transmission, unless said warranty is less stringent than that offered by SprinterWarehouse.com and its subsidiary companies. No dealer or any agent or employee thereof is authorized to extend or enlarge this warranty. All transmissions are sealed (signed) if seal is broken all warranties will be voided.
ALL RETURN PARTS AND CANCELLED ORDERS ARE SUBJECT TO A 25% HANDLING AND RESTOCKING FEE PLUS THE CUSTOMER ASSUMES ALL SHIPPING COSTS AND IS RESPONSIBLE FOR SHIPPING THE PARTS BACK IN ORDER TO RECEIVE A REFUND.
DEFINITIONS:

LIMITED WARRANTY:
This warranty is given in lieu of all other warranties, expressed or implied, including any warranty of merchantability or fitness for a particular purpose on the part of SprinterWarehouse.com and it’s subsidiary companies or the dealer installing the engine. No dealer, not agent or employee thereof, is authorized to extend enlarge, or any way change the terms of this warranty.
Engine: As used herein, the term engine shall mean, an engine assembly (basic block, cylinder head and internal components) supplied by SprinterWarehouse.com or its subsidiary companies of the original manufacturer – Everything else is left on for convenience purposes only and is not included in the warranty.
This warranty applies to both used and rebuilt Engines. This warranty shall not apply to or include the following:

*We will not be responsible for any labor cost incurred by the customer.
*Repair or replacement required as a result of any accident or misuse
*Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, and all ignition system components, belts, hoses and filters.
*Any engine used for competition racing or related purposes.
*Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed.
*Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.
*Any warranty repairs must be authorized by SprinterWarehouse.com or it’s selling subsidiary company and will be handled on a case by case basis.
*If we elect to replace your engine with another engine, the replacement is considered to be a repair of the original unit. YOUR ORIGINAL DATE OF INSTALLATION and MILEAGE AT THAT TIME REMAIN IN EFFECT.
*Oil and temperature light/gauge and speedometer MUST be in proper working order
*New thermostat MUST be installed.
*new water pump must be installed
*Engines that are not installed by SprinterWarehouse.com and it’s subsidiary companies must have radiators flow checked. Radiators which do not meet original equipment manufacturer’s flow specifications, must be replaced..
*It is up to the purchaser to document VIN and mileage , and send a copy of the documentation to SprinterWarehouse.com before installation.
*Initial engine start must not be dry. Engine must be spun over without firing until oil has circulated and pressure has built up.
*New injectors must be installed before running engine.
*Injectors must be changed or serviced every 50,000 miles
*Injector Failure will void warranty.
*Turbo failure will void warranty.
*Turbo lines must be changed.
*Core charge will apply when core is not rebuild-able. No core return , no warranty.
*Proper oil must be used.
*Engine oil and filter must be changed at the first 1000 miles and every 5,000 miles thereafter.
*Service records must be kept. Service must be performed by a qualified shop. No hand written receipts will be accepted. Proper oil is 20w/60 Redline or Motul 300V 20w/60 or Liquid Molly
20W/60 . Winter time use 15W/40 same brands
*Warranties are pro-rated based upon mileage and time.
*Use of improper oil or running low on oil will void warranty.
*No warranty if installed by a dealership.
*The liability of SprinterWarehouse.com and/or it’s subsidiary companies is solely and exclusively limited to supplying a replacement engine if available or refunding purchase price. SprinterWarehouse.com and it’s subsidiary companies do not assume and have no liability for labor costs or replacement of oil or anti-freeze, damage to other engine parts or components, towing charges, labor charges ,telephone calls, freight, lost profits, lost time, substitute transportation or replacement vehicle or any other consequential damages. SprinterWarehouse.com and it’s subsidiary companies have no responsibility for any failure resulting from improper installation, modification of the product, faulty or incompatible parts and accessories and/or abnormal use of operation.
SprinterWarehouse.com and its subsidiary companies warrants to the original purchaser FOR A PERIOD OF 90 DAYS FROM DATE OF PURCHASE that each USED engine sold by SprinterWarehouse.com or it’s subsidiary companies shall be free from knocking, excessive oil consumption [1qt per 1000 miles] and cracks in the block, subject to the following terms and conditions.
LIMITATIONS:
* This warranty applies only to the used Engine. This warranty shall not apply to or include the following:
* Repair or replacement required as a result of any accident or misuse
* Repair or replacement of any engine item, including specifically, without limitation, to all components of the cooling, fuel, electrical, engine control system, and all ignition system components, belts, hoses and filters.
* Any engine used for competition racing or related purposes.
* Any engine which has been repaired or remodeled to which any device or accessory not conforming to original manufacturer specifications has been installed.
* Warranty DOES NOT apply to any engine damaged as a result of overheating or lack of lubrication. The warranty will be void on any engine returned with the heat tabs missing or melted out. Heat tabs will melt at 260 degrees and above.

*We will not be responsible for any labor cost incurred by the customer.
* Any warranty repairs must be authorized by SprinterWarehouse.com or it’s selling subsidiary company and will be handled on a case by case basis.
* If we elect to replace your engine with another engine, the replacement is considered to be a repair of the original unit. ADDITIONAL LIMITATIONS & OWNER/USER OBLIGATIONS FOR THIS WARRANTY TO REMAIN IN EFFECT:
* Oil and temperature light/gauge and speedometer MUST be in proper working order
* New thermostat MUST be installed.
*Vin and mileage must be recorded and sent to SprinterWarehouse.com before installation.
* New rear main seal must be installed.
* Engines that are not installed by SprinterWarehouse.com and it’s subsidiary companies must have radiators flow checked. Radiators which do not meet original equipment manufacturer’s flow specifications, must be replaced.
* Mileage quotes, either expressed or implied, are not guaranteed to be accurate. Therefore, we assume no liability for mileage.
Subject to the limitations listed herein, SprinterWarehouse.com or a subsidiary company, at its option will either give the customer another engine of the like kind and quality, if available from our stock or refund the purchase price if SprinterWarehouse.com or it’s subsidiary companies agrees engine IS defective. We will not be responsible for any labor cost incurred by the customer.
* **FAILURE TO PERFORM THESE OPERATIONS VOIDS WARRANTY**We do NOT accept anything Freight Collect.

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